Customer Care

Air Culture

Our three values are imbibed in what we do and how we do it. These are -Alive, Inclusive and Respectful, widely known as the AIR values in airtel’s parlance.

We are alive to the needs of our customers.
Alive We are alive to the needs of our customers. We act with passion, energy and a can do attitude to help our customers realize their dreams. Innovation and an entrepreneurial spirit drive us – if it can’t be done we’ll find a way.
Airtel is for everyone. We work for both the People and the Planet.
Inclusive Airtel is for everyone. we champion diversity, recognizing the breadth and depth of the communities we serve. We work with them, anticipating, adapting and delivering solutions that enrich their lives. We do this by having an open mind and embracing change.
Humility and Honesty are Embedded within Us to achieve Mutual Respect.
Respectful We live the same lives as our customer, sharing the same joys and the same pains. We never forget that they are why we exist. We act with due humility, always open and honest, to achieve mutual respect.