Airtel enriches customer experience with new app and extended services

15 February 2018

Airtel Lanka introduced a series of additional tools and services to its growing customer base across Sri Lanka, in its continued effort to give the best experience to Airtel subscribers. Recently, Airtel launched the ‘My Airtel’ app, a comprehensive solution that allows subscribers to access a wide range of Airtel products and services through their smartphones and receive App only exclusive offers. Available for Android, Apple and Windows smartphones, the ‘My Airtel’ app allows subscribers to see their available and outstanding balance through an easy to navigate dashboard, pay or top up their account, activate packs and get array/bouquet of entertainment services.

Bharti Airtel Lanka CEO/ MD Jinesh Hedge commenting on the company’s continued drive to enhance customer experience said, “Brilliant customer care is when our customers are empowered to facilitate themselves without the need of reaching out to the call centre. As we expand, we need to simplify our subscribers’ interaction with us and enable them to take control of their account from anywhere, at any time.”

A live chat platform was also launched, allowing customers to interact with Airtel Sales, Customer Service, and Technical Support agents through airtel.lk, ‘My Airtel’ app and on the ‘Airtel life’ Facebook Page & Messenger. The chat platform will provide customers with an ‘anywhere-anytime’ access to support with their package, technical support or any other inquiry related to their Airtel connection.

Further enhancing the subscriber experience, customers can now obtain services and support from over 13,000 outlets spread across Sri Lanka. The Airtel outlets are specifically geared to offer premier services such as mobile data services, reloads and recharges, SIM registration and replacements, and bill payments.

Photo caption:
Saumya Narain – Chief Service Officer, Airtel Lanka, Launching ‘My Airtel App’ to our customers

Airtel First to Empower Customers To Shop On Google Play Using Their Mobile Balance

15 November 2017

for the first time in Sri Lanka customers will be able to purchase apps and other digital content through their Airtel recharges or reloads on Google Play. This Direct Carrier Billing (DCB) service will permit prepaid customers to have their purchases deducted from their remaining balances, while postpaid customers will have their purchases incurred to their monthly phone bill.

Given that the circulation of credit cards is still considerably low, especially among the youth of Sri Lanka. Airtel's recent collaboration with Google Play will introduce a great alternative to online purchases for those who currently do not have a credit or a debit card. Airtel customers will be the first to be able to purchase digital content from the comfort of their smartphones, reaping the benefits of Airtel's 40% faster internet and Google Play security. Airtel customers will now have access to millions of paid apps on Google Play store, including new movies, music, educational content and games.

“Although a lot of people are online, their ability to transact has been limited because of the requirement to own a credit card. This alliance will give our customers the ability to do so in a convenient and safe manner.” said Jinesh Hegde, CEO/ MD at Bharti Airtel Lanka. “This is a highly customizable payment solution that gives digital merchants and app stores direct access to mobile operators’ wallet”

Customers can easily activate DCB on their android handsets by adding ‘Use Airtel Billing’ in the payment methods of their Google Play account menu. Once the activation is complete, the user can simply click on ‘Buy’ on their favorite content, select ‘Bill my Airtel account’, and provide their Google account password to confirm the purchase.

To boost customer trust and avoid accidental purchases, DCB comes with a refund option that is visible immediately on the purchased app and lasts for two hours users can keep full track of their DCB purchases via ‘Order History’ in their Google Play account menu.

With many partners to come, Airtel customers are well poised to expand the number of e-commerce services that are supported by operator payment options thus making bookings, appointments, and other services a click away.

Airtel clocks fastest internet speeds in Sri Lanka

20 August 2017

Tops TRCSL 3G speed tests from November 2016

There are many claims in the market of varying internet speeds, the only body authorised to carry out speed test in Sri Lanka the Telecommunications Regulatory Commission of Sri Lanka (TRCSL), released its latest publication of internet speeds by service providers on their website ( www.trc.gov.lk). Accordingly Airtel recorded the fastest mobile internet service provider in the country recording a maximum data speed of 24.2 Mbps and an average speed of 12.4 Mbps on their 3G network. A position they have held onto since November 2016.

Sri Lankan smart phone user on an average spends 3 hours a day using the internet. TRCSL monthly speed test has become the benchmark by which discerning customers make their choice for an internet service provider. Bharti Airtel Lanka as the Sri Lanka’s fastest 3G internet service provider for the 6th consecutive publications, a feat not achieved by any network since the inception of the speed tests.

Commenting on the on the results, Mr. Jinesh Hegde CEO of Airtel Lanka said, “The use of mobile devices have shifted prominently from making calls to the use of data. We at Airtel having seen these signs a couple of years ago we continuously invested towards amazing customer online experience with the deployment of technologies resulting in a 40% increase in speeds. Our engineers work around the clock to ensure we keep to these standards and it is testament of their hard work. We will continue to improve our online customer experience in keeping with our organization’s mission of enriching lives of our community”

Airtel’s success story lies in its adaptation of advanced technological application to generate high speed data delivery. Airtel incorporates ‘Smart Cache Technology’ which regularly stores the frequently used content of a customer in local servers instead of off shore servers. This method not only enables Airtel to deliver content much faster to customers, as it eliminates external interruptions. In addition, Airtel uses ‘Dual Carrier Technology’ which uses 2 channels for data transfer, doubling the internet speeds to offer hassle-free user experience exclusively for the Airtel customers.

With its focus on delivering an unmatched internet experience for Sri Lankans, Airtel has seen a commendable rise in market share and subscriber base especially among the youth in the country. Recent research studies revealed Airtel to be the preferred mobile network for Sri Lanka’s youth. With further endorsements from social media giant Facebook as the most relevant choice for Sri Lankan youth, Airtel has truly cemented its position as the leading mobile internet service provider in the country.

Airtel Supports Disaster Victims with Technology

01 June 2017

Bharti Airtel, a leading global telecommunications company with operations in 17 countries across Asia and Africa, pioneered to assist those who are affected by the recent floods. Anyone can locate a missing Airtel customer through the number 0752443443 to find the last location of their loved ones during the disaster.

As at 01st of June 2017, ninety six (96) people are still missing after the torrential rains wreak havoc across fifteen districts of the Island. Victimized families are at unrest, largely depending on rescue missions to find information about missing people. Airtel rose with their trusted telecommunication facilities to help the affected community to recover from this adverse situation.

The facility aids to locate the missing ones via a SMS sent to Airtel. Airtel requests to SMS, the AIRTEL NUMBER (space) NAME of the missing person to 0752443443 and Airtel will revert to the customer with the last location of the missing person. Based on the location which the specific number was last used, the location is notified to the requester and the missing person will also be notified via SMS.

Concerned about the safety of the nation, Airtel has further initiated a free of charge safety alerts system to inform safe and risk-prone locations to its customers.

Acknowledging the vitality of being connected during an emergency, Airtel managed to restore all the affected towers within days. Airtel dedicated to provide uninterrupted service to its customers by keeping all their networks functioning while letting providing free calls & SMSs and were given higher recharge loans for Airtel user in the disaster areas to stay connected with the loved ones during the nation’s disaster situation.

Apart from the technological support given, Airtel employees volunteered to hand over much needed recovery items for the disaster victims impacting over 5000 members across kalawana, Molkawa, Thalawama and Agalawatte effected communities.

Testimony from Rathnapura: “Airtel network was the only network which was connected during the 3 days of the heavy rain” – Ms. Pavithra Nisansala Wimalasooriya – Asst. Divisional Secretary, Kalawana – Ratnapura District.

Movie experience on your smartphone with ‘Airtel MOVIE BOX’ for the first time in Sri Lanka

22 May 2017

For the first time in Sri Lanka, Airtel Lanka has introduced a high definition movie portal – ‘Airtel Movie Box’ - for the smart phone users across the country. The dedicated service will offer highly sought after Sinhala movies giving ultimate viewing pleasure with user-friendly feel. Airtel Movie Box was unveiled by Airtel’s Brand Ambassador Pooja Umashankar at a recent press conference held in Colombo.

Airtel Movie Box, the largest Sinhala movie data base, offers over 500 movies in high definition video quality and will be available digitally for Airtel customers island-wide. The service will revive movies going back to the golden era of the silver screen to latest release adding the greatest convenience of availability for viewing any time, any day from anywhere from a smartphone.

Airtel is launching this app in exclusive partnership with Evoke International to provide customized solutions to the rapidly growing young online audience. In line with the objective of developing local talent, Airtel Lanka partners with local talent to empower local community and move forward supporting each other for innovation.

“Airtel takes great measures to understand each customer closely, engage them and introduce something new as our customer loyalty is all about being relevant and superior. Consumer behaviour is changing rapidly and for them to remain loyal, we must identify and meet their requirements even before they express them. Being a telecommunications service provider, it gives us the opportunity of connecting people and contribute to the growth of industries in a country. Airtel will continue to invest more in high quality content from entertainment to education for the benefit of the youth of Sri Lanka,” Mr. Jinesh Hegde, Chief Executive Officer of Airtel Lanka, stated.

Sharing his views concerning the new initiative, Chief Executive Officer / Managing Director of Evoke International Mr. Lahiru Wickramesinghe said, “Airtel’s partnership with Evoke is one among many such initiatives that aim to invigorate the market and usher in superior services to Sri Lankan customers.”

Airtel Movie Box will be available for all Airtel customers for a conveniently affordable subscription of Rs.10 per day, Airtel’s 40% faster 3Ginternet position supported by the Telecommunication Regulation Commission (TRC) speed tests, will offer an uninterrupted streaming of data for the viewers. The exclusive service will be available for android phone users via an app, while other smartphone users can enjoy the service via www.videounlimited.lk. Any user can subscribe on a daily basis without requiring a monthly commitment, as the subscription is paid by the day.

“The Airtel Movie Box – powered by the Vindana mobile application, is a truly remarkable mobile application that adds value to the local entertainment industry. It largely benefits all Airtel customers, as they now have access to a vast variety of local movies on their very own mobile device, opposed to having to visit the cinema, in order to watch a new movie release. I applaud Evoke International and Airtel Sri Lanka, for its support in the propelling of the local entertainment industry; and I am proud that our nation has been given the opportunity to explicitly present its rich culture and values.” Actor & Director - Mr. Channa Perera stated.

About Bharti Airtel Lanka (Pvt) Ltd.

Bharti Airtel Lanka a member of the 3rd largest telecommunication network provider with a global footprint of 20 countries, commenced commercial operations of services in Sri Lanka in 2009, and was the fastest operator to reach 1 million customers. Airtel’s CSR policy takes a stand to be ALIVE to the needs of society as we want them to feel INCLUSIVE by enriching their lives through the act of RESPECT for all stakeholders, are truly lived across the entire supply chain of partners, customers and youth – as Airtel Lanka’s commitment to the society. Registered under the Board of Investment in Sri Lanka, Airtel Lanka provides digital mobile services that include voice, data and enterprise solutions. For further details please visit: www.airtel.lk

About Evoke International (Pvt) Ltd.

Evoke International (Pvt) Ltd, established in 2007, is a fully-fledged solutions provider that delivers solutions and systems to bring about prevalent business enhancements to clients of various stature, via accessibility to an extensive range of expertise in the domain of innovative, effective and expedient value added services; the company has proved to aid in the propelling of the Mobile Service Market into the future, via effectively developing, managing and marketing mobile related solutions. The company’s success has further been recognized internationally, this has enabled it to harness clients from markets in the Middle Eastern and African countries. With Evoke; innovation, modernization and enhancements can be considered its forte; the company constantly strives for excellence and advancement, principally in the specialty of entertainment solutions.

Airtel Lanka deploys Gemalto’s device management platform to strengthen its promise of 40% faster internet

08 May 2017

For the many customers who have upgraded their smartphones and experienced interruptions in their internet services, Airtel has provided a solution. With its latest tie up with Gemalto (Euronext NL0000400653 GTO), Airtel Lanka is now able to automatically detect and configure most of its subscriber devices automatically without human intervention, thus allowing users to enjoy uninterrupted access to their favorite internet sites. Gemalto’s LinqUs Device Management platform is currently one of the most advanced in the world. It boasts one of the largest knowledge repository of over 100,000 device references. Which is constantly being upgraded and includes the latest local, and even non-branded models not recognized by GSMA.

Speaking on the occasion Mr Jinesh Hegde said “Youth are always the early adopters of any trend, it is the same with smart phone devices. However we find that a lot of them experience interruptions to their internet services because networks fail to correctly identify the type of device and device settings. With this service we will be able to offer uninterrupted services regardless to the kind of device upgrade. Thus allowing our customers to experience 40% faster internet.”

“In Sri Lanka the smartphone vendors are competing to launch low cost models to capture the local market, increasing device diversity like never before,” Said Micheal Au, President South Asia and Japan at Gemalto. He further added, “With our complete solution, now Airtel can not only save up to 40% of customer care costs due to configuration related issues, but also boost customer intimacy and revenues with accurate analysis of devices and usage patterns.