Customer Care

Making an App Purchase

Key Features

STEP 1

Navigate to the App page on the Google Play Store

STEP 2

Select Top Charts > Top Paid

STEP 3

Pick a product that you would like to purchase and Select the buy button

STEP 4

Confirm Google Account Password

STEP 5

Payment successful message shown

STEP 6

Ensure your app is downloading

How to Check my Airtel purchase

  1. Navigate to the My Apps page
  2. Confirm your purchase is showing in the My Apps page
  3. Navigate to your emails and see if you have received an email from the Google Play Store
  •    Return to the Google Play Store
  •    Navigate to the Menu.
  •    Go to account
  •    Go to Order History
  •     Find the app you just purchased.
  •    Select Refund
  •    Return to the My Apps page and confirm the application has been removed
  •    Return to your emails and see if a cancelation email has been processed
  •    Please allow 2-24 hours to check user credited
  •    Using a Pc
  •    Log into the whitelisted Gmail account you made the book purchase on.
  •    Go to this - link
  •    Fill out the following details
    1. Name
    2. Type – Android App
    3. Reason – Select your reason
    4. Fill out the content details
    5. Description – Type your description
  •    Submit