Customer Care

Capability Building

Our Competencies:

Competencies lie at the very core of our culture and is integrated with talent acquisition, performance / talent management and capability development etc… these are seen as critical component of every individual's growth and performance. Thus building capabilities at airtel assumes greater significance, and primarily revolves around building competencies that help create a pool of strong leaders, which not only constantly develop themselves, but in turn create an army of superior, customer-focused performers.

At airtel, developing people management capabilities lies at the core of competency development. Engagement Action Planning is also leveraged as a tool to develop People Management Capability where the team manager understands & strives to enhance the engagement levels of his/her team.

The competencies at airtel have evolved into 5 key components and is common across all bands as depicted by the competency tree.



Continuing education program:

Airtel as an organization stands committed towards the continued development of its employees to enable each of them to reach their full potential. In line with this commitment, airtel makes available an education fund for employees to support them with their development. This will add value to their existing skill set and knowledge, thereby enhancing their ability to perform in the current or future roles and to provide the necessary impetus towards achieving the organization’s vision.