Customer Care

Essential Informations

Dial #132# from your airtel mobile to check the ownership of the connection

If the SIM card is not registered under your name, visit the nearest Airtel outlet immediately with relevant documents & get the connection transferred to your name

This is a TRC (Sri Lanka Telecommunications Regulatory Commission) directive

Simply lodge a complaint at your local police station and then refer to your respective telecommunication network with the relevant information

Do not be deceived by fraudulent Calls/SMS!

Winners of all promotions held by Airtel will only be notified via Customer Care-755555555/Corporate office-759557000

Dial *11# from your mobile number

You will need to know your IMEI number to trace your phone. Dial *#06# to find out your IMEI number

If you lose your handset, you will have to lodge a complaint at your local police station and they will take it forward from there