Disclaimer The scope of the My Airtel site through the AIRTEL website is provision of information related to AIRTEL account services and payment of EBILL through a HSBC Internet Payment Gateway. Any information that you provide to AIRTEL through this website is used exclusively for internal purposes and shall be read together with the information provided by you in the Subscriber Enrollment Form (SEF). You are welcome to visit AIRTEL without providing any personal information at all. However, to participate in some areas of our site, initial registration is required. Registration on our website requires basic subscriber information. We use this information to verify that only authorized users have access to our information. AIRTEL respects and protects the privacy of the individuals that use our services. All billing information is strictly secured and will not be shared with any other organization except as required by HSBC for payments and unless required by law.
Our intent is to strictly guard the privacy of our subscribers and visitors to our website. If you have any concerns about providing information through the website, remember that your AIRTEL staff representative is just a phone call away at 24 hour helpline number 555. If you are an AIRTEL member, we would be glad to send you the information you need, in whatever format is convenient for you.
By becoming a Subscriber of AIRTEL, you will have the opportunity to participate in any future e-commerce/m-commerce program that may be developed by our company. AIRTEL will not sell or reveal any personal information you provide to any third party unless you provide your informed consent, except to the extent necessary to comply with applicable laws or in legal proceedings where such information is relevant. Your informed consent shall be in the form of an "opt in" or similar policy.
Subscriber needs to use the "Register" Option on the My Airtel section of the website and fill up the registration form to start accessing his/her Account . The subscriber shall be solely responsible for any unauthorized viewing of his/her Account and any consequences related thereto should the password given to him/her fall into unauthorized hands.Subscriber who is a part of an account with multiple mobile numbers cannot register on-line through mobile number. In this case the Subscriber will have to do the following:
Multiple Mobile No administrator - Corporate Registration Form signed by authorized signatory/ corporate administrator with Company stamp to be sent to the AIRTEL Account Manager. Individual under a multiple account - Principal Subscriber needs to call AIRTEL. On confirmation of Subscriber details AIRTEL will register the Subscriber. At any time last 3 bills of the Subscribers will be available on the website. Based on the Subscribers mobile number - existing account id would be identified and last 3 months bill related to that account id would be displayed. If the account id of the Subscriber has been changed in the last 3 months - then bills related with the latest account id will only be displayed. If Subscriber has changed the mobile number and has the same account id - the last 3 months bill would be displayed. While every attempt is made to maintain accuracy in your account details, AIRTEL does not warrant that the details provided will be error free. AIRTEL shall endeavor to rectify any errors found.
In case the Subscriber has disconnected his AIRTEL services his view bill access will be cancelled. In case a bill has not been updated / not generated correctly on the website, the Subscriber can call AIRTEL Subscriber Service and check for bill details.
The Billing Cycle for the Services or value added or supplementary services shall run on a frequency as shall be decided by AIRTEL from time to time and bills shall be sent to the Subscriber accordingly. The subscriber has the option to enable or disable paper bill. It is incumbent on the Subscriber to enquire his/her dues and settle the same even in case of non-receipt of the monthly bill for any reason whatsoever.
The Bills will also be sent to the address ("billing address") of the Subscriber as mentioned in the SEF, which is duly accepted by AIRTEL unless deactivated by the Subscriber. For any change of address the Subscriber can notify AIRTEL in writing along with such proof as may be deemed necessary by AIRTEL. Only on successful address verification will AIRTEL consider the new address as valid. AIRTEL shall not be responsible or liable for non-receipt of bill by the Subscriber sent prior to Subscriber informing AIRTEL of change in address and Subscriber shall be liable to make payment in respect of such bill.
All charges and other sums including applicable taxes as specified in the bills issued by AIRTEL shall be paid by the Subscriber on or before the prescribed due date as specified in the bill. All charges must be paid in full without any deduction, set-off or withholding.
The subscribers can raise any service related request through the site. AIRTEL shall endeavor to revert to any such requests within the revert time committed. The subscriber can view the status of his/her request as provided on this site.
The payments for e-bill through HSBC gateway provided herein shall be subject to the terms and conditions notified by HSBC. HSBC shall not be responsible for the delivery of Airtel services including the EBill requests in any manner whatsoever.
The subscriber will be solely responsible for any payment using his/her phone; account number and password should this information fall into unauthorized hands. In a credit card transaction, the subscriber must use his/her own card. Airtel will not be liable for any credit card fraud. The liability to use a card fraudulently shall be on the subscriber and the onus to prove otherwise shall be exclusively on the subscriber.
The Subscriber must pay to AIRTEL the subscription charges, call charges, opted value added/supplementary service charges, monthly rental, IDD charges, Service Tax and other payable charges for the services as published and notified by AIRTEL in the Tariff applicable from time to time. In case any charges are disputed, Subscriber shall intimate AIRTEL within two (7) days of receipt of bills. In case of non-receipts of such information, the charges shall be deemed to have been accepted. Subscriber shall pay full amount of even disputed charges, pending settlement of dispute.
By using our site, you consent to the collection and use of information as we have outlined in this policy available via the link at the bottom of each page on AIRTEL. AIRTEL may decide to change this policy from time to time.
AIRTEL reserves the right to terminate your AIRTEL Membership at any time, if we learn that you have provided false or misleading registration information.
All disputes in relation to the My Airtel shall be subject to the exclusive jurisdiction of Courts at Sri Lanka only.