Customer Care

Getting A New Prepaid Connection

  • You could visit any of our Brand Shops, Airtel Stores, Sewa Centres or any Airtel SIM Selling Outlets located island wide
  • You could also obtain a new connection online.
  • Submit a clear copy of your NIC/ Driving License or valid Passport with NIC number.
  • If you are a Tourist

  • Visit our airtel shop located at the arrival lounge at the Bandaranayake International airport
  • Visit any of our Brand Shops, Airtel Stores, Sewa Centres or any Airtel SIM Selling Outlets located island wide
  • Submit a valid passport.
  • Walk into any Brand Shop, Airtel Store , Sewa Centre or any Airtel SIM Selling Outlet.To locate store nearest to you, click here.
  • Your proof of Identity - Copy of National Identity Card or Valid Driving License or Passport