• Prepaid

    • How do I check my prepaid balance?

      • Dial *550#
      • Download My Airtel APP
      • Dial 567 and listen to voice prompt
    • How do I check my data usage?

      • Dial *550#
      • Download My Airtel APP
    • Can I switch to postpaid connection?

      Yes You Can
      Take the following documents to the nearest Brand Shop, Airtel Store or Sewa Centre Click Here.

      • Proof of Billing
      • NIC
  • Postpaid

    • How do I check my postpaid balance?

      • Dial *550#
      • Download My Airtel APP
    • How do I check my data usage?

      • Download My Airtel APP
      • SMS “DATABAL” to 555
    • Can I switch to prepaid connection?

      Yes You Can
      Visit the nearest Brand Shop, Airtel Store or Sewa Centre with your NIC. Click Here

  • My Airtel APP

    • What is My Airtel APP ?

      My Airtel App is an interactive self-care application which has been designed to provide you access to all Airtel Services with a click of a button.

    • How can I download the app?

      Easily download My Airtel App through

      • Android Play Store
      • Apple App Store
      • Windows Store
    • What are the benefits available for me on My Airtel App?

      • Amazing Flash deals
      • Check and manage your postpaid or prepaid connection
      • Manage your Entertainment
      • And so much more.
  • VAS Deactivation

    • How Do I Deactivate VAS Packs?

      • Visit Services(VAS) Click Here
      • Dial *550# > Select Option 5 > Option 2 Status & Deactivation
  • SIM Replacement

    • Lost Or Damaged – Prepaid

      Get the SIM delivered to you

      • Get your replacement SIM delivered to your door step, Chat now.
      • Please email the following details to 555@airtel.lk
        • Name
        • Postal Address
        • Airtel Phone Number
        • NIC
        • Alternate contact No

        If you don’t receive your replacement SIM within 4 Days, please chat with us.

      Visit Brand Shop, Airtel Store or Sewa Centre. Click Here

      • Bring your NIC and walk into nearest Airtel Store, Brand shop or Sewa Center to get your SIM change done.

      Visit Nearest Retailer

    • Lost Or Damaged – Postpaid

      Get the SIM delivered to you

      • Get your replacement SIM delivered to your door step, Chat now
      • Please email the following details to 555@airtel.lk
        • Name
        • Postal Address
        • Airtel Phone Number
        • NIC
        • Alternate contact No

        If you don’t receive your replacement SIM within 4 Days, please Chat with us.

      Visit Brand Shop, Airtel Store or Sewa Centre. Click Here

  • Pay Your Bill

    • Our Bill Payment channels

      BOC, NSB, Commercial Bank, Sampath bank, HNB, LB Finance, Keels Super, Abans, Arpico, Food City, Singer, Pay&go, Ding, Tranglo, Mcash, EZcash

    • E-Bill

      • To Activate –E-Bill
        • SMS : “ebill” space < type your email address > and send to 555
        • Chat
        • Visit nearest Brand Shop, Airtel Store or Sewa Centre Click Here
      • To obtain e-bill password type “ebillpswd” send to 555.
      • Duplicate Bill & Itemized Bill
        • Visit nearest Brand Shop, Airtel Store or Sewa Centre Click Here.
          (Rs. 100/= will be charged for duplicate bill & Itemized bill)
      • unsubscribe for ebill service type “stopebill” and send it to 555
  • Important Information

    • Are you sure that the connection used by you is registered under your name?

      • Dial #132# to check ownership of the connection
      • If the SIM card is not registered under your name, visit the nearest Brand Shop, Airtel Store or Sewa Centre immediately with relevant documents & get the connection transferred to your name. Click Here

      This is a TRC (Sri Lanka Telecommunications Regulatory Commission) directive.

    • How to react to nuisance messages or calls?

      • Simply lodge a complaint at your local police station and refer to your respective telecommunication network with the relevant information
    • How will Airtel inform winners?

      • Winners of all promotions held by Airtel will only be notified via Customer Care-755555555/Corporate office-759557000
    • How to check your mobile number?

      • Dial *11#
    • How to trace a mobile phone if lost?

      • You will need to know your IMEI number to trace your phone. Dial *#06# to find out your IMEI number
      • If you lose your handset, you will have to lodge a complaint at your local police station and they will take it forward from there.
  • Receiving Promotional Calls & SMS

    • Control unwanted promotional messages & calls

      • USSD Based : Postpaid *550# → Select Option "6" → Select Option "8"
      • Post-Paid : Dial *155# → Select Option "7" → Select Option "8"

      *Kindly note that the above request will be processed within 2 working days.

  • Registration / Re-Registration For Prepaid

    • How do i Registration / Re-Registration For Prepaid?

      It is a Government requirement to have your SIM registered under your Name and Address. Dial #132# & check your information. If it differs kindly re-register your connection immediately. You can register, re-register your SIM or update your current details at one of our Brand Shop, Airtel Store or Sewa Centre Click Here

      Documents required: Copy of NIC or Driver’s License or Passport

  • AirPay

    • What is Google Airpay?

      • Airpay service enables both prepaid and postpaid customers to purchase content from Google Play using their mobile balance. This feature is enabled for ALL Android users.
    • How to get the service?

      • Customers can easily activate Airpay on their android handsets by adding ‘Use Airtel Lanka billing’ in the payment methods of their Google Play account menu. Once the activation is complete, the user can simply click on ‘Buy’ on their favorite Google Play content, select ‘Bill my Airtel Lanka account’, and provide their Google account password to confirm the purchase.
    • How to provide Refund?

      • To avoid accidental purchases, Airpay comes with a refund option that is visible immediately on the purchased app and lasts for two hours Users can keep full track of their Airp ay purchases via ‘Order History’ in their Google Play account menu.